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Digital Inclusion Report 2014 - GSMA

Isabella Rodriguez y Baena's picture

Mobile for Development, by the GSM Association (GSMA), has published on 4 November 2014 the "Digital Inclusion Report 2014".

Although the progresses made in the last several years, the rural digital divide remains a major issue: according to the latest statistics by the International Telecommunication Union (ITU), 60% of the global population - approximately 4.4 billion people - are still unable to connect to the Internet. Moreover, if we focus on Africa things get even worse: just 20% of the population is "online".

At present, mobile Internet (i.e.: "wireless access to the internet through a mobile phone, smartphone, USB wireless modem, tablet or other mobile device") seems to be a promising way to bridge this gap. Though, it is not a straightforward solution: there are many obstacles to overcome before mobile Internet can become a truly effective 'bridge'.

In its 2014 Report, GSMA's Digital Inclusion Programme has identified four priority barriers that hinder the adoption of mobile Internet: Network Infrastructure and Policy, Taxation, Consumer Barriers and Local Content. Through evidence-based research and a tough analysis of statistics, case studies, etc., this publication proves to be a useful theoretical tool in the hands of mobile practitioners and experts so to reduce the digital divide, progress development impacts, and improve social and economic opportunities for all.



1 - Executive Summary

2 - Digital Inclusion – Industry Context
2.1 - The internet revolution
2.2 - The mobile revolution
2.3 - The mobile internet revolution
2.4 - The offline population

3 - Network Infrastructure and Policy
3.1 - Lack of mobile network coverage
3.2 - Lack of adjacent infrastructure - grid electricity

4 - Taxation
4.1 - Consumer taxes and fees
4.2 - Operator taxes and fees
4.3 - Benefits of lowering taxes

5 - Consumer Barriers
5.1 - Literacy
5.2 - Internet awareness

6 - Local Content
6.1 - What is local content?
6.2 - Impact of language on local content
6.3 - Impact of social media on local content
6.4 - Impact of smartphones on local content
6.5 - Barriers to uptake of local content
6.6 - Strategic implications for stakeholders
6.7 - The benefits of local content

7 - Local Content: Deep Dive on E-government Services
7.1 - Evolution from information to transaction services
7.2 - Benefits of e-government

8 - Appendix: Case Studies
8.1 - Network infrastructure and policy case studies
8.2 - Taxation case studies
8.3 - Consumer barriers case studies
8.4 - Local content case studies